| Observation & Documentation (4 hours) |
This program will assist our security officers by detailing the essentials of report writing and some problems common to such reports.
Observation and patrol techniques: This section of the training explains the importance of the first officer on site and getting to know the patrol area; special conditions to watch for and what must be observed during patrol.
Observing Suspects and or Suspicious Activity: This aids the security officer on what to look for and what is considered a suspicious situation. |
| Communication and its significance (3 hours) |
 Cell and Radio: This focuses on using radios and telephone equipment properly and effectively to reach the proper authorities in case of an emergency.
Who to contact and when: A list is provided of all emergency contact phone numbers and appropriate personnel to call. |
| Public Relations (2 hours) |
 This course teaches the proper way to maintain a positive attitude towards clients, co-workers and the general public.
Respect: Stereotyping and attitude.
Cultural Diversity: this program will aid the security officer on how to deal effectively with increasing cultural diversity in the work place.
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| Handling difficult people (2 hours) |
 Communication: At this stage security officers will learn how to effectively communicate with disturbed people and ways to prevent escalating situations.
Speaking constructively: Security officers learning to be assertive but not offensive, discussion of correct techniques to achieve this behavior will be covered.
Negotiating: This will help security officers understand methods to practice negotiating skills; it focuses on the type of negotiations that typically arise on a business setting. |
| Officer Survival (4 hours) |
 Safety awareness: the security officer learns how to conduct a security survey of each assigned post; they will also learn how and why accidents occurred a how they can prevent them form happening again.
Threat assessment: Officers will become familiar with the proper steps to take if a threat situation develops.
Environmental issues: This material aids the officers on how to handle and environmental incident when it occurs. |
| Liability and Legal Aspects (3 hours) |
Personnel Contractor and employer:
Legal issue Part I: Basic understanding of legal issues including sources of security officer’s legal powers and limitations.
Legal issue Part II: Security officer’s right to arrest in special circumstances and the right to defend his or her self and others.
Legal issue Part III: Basic safety training for securityofficers to prevent possiblecompany lawsuits.  |
Company Policies and Orientation (3 hours) |
Uniforms: The importance for a security guard to be properly dressed in the company’s uniform, including badges, belt, hat, etc.
Work schedules: Distributions of work schedule and job availability.
Reporting procedures: Instructions on how to correctly fill out the proper reports either daily reports or an incident reports. |
| Post Orders and Assignments: (3 hours) |
Communication: This highlights the importance on effective written and verbal communication also including assertive communication and appropriate body language.
Elevators: Complete patrol of site including elevators, parking lots and methods to identify strange behavior.
Alarms: Mandatory inspections of fire alarms and control rooms. |
Powers to Arrest (8 hours) |
Before an individual can apply for the guard card he or she has to take a mandatory 8 hour class, which teaches the following:
-Areas of responsibility
-Observe and report
-Arrestable offenses
-Legal responsibilities and liabilities
-Making an arrest
-After the arrest
-Relations with the local police
-Authority to question and a basis for making decisions |
| Fire Arms Training (16 hours) |
Lecture and Test= 8 hrs
Firing Range and Qualification = 8 hrs |
CONTACT INFORMATION
PHONE: 619.591.8146
SAN DIEGO CORPORATE HEADQUARTERS
www.barrettprotectiveagency.com
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